Frequently Asked Questions

• Items that are not custom orders
  • You must notify us by email at info@hcjewellers.co.uk and provide your order number. Cancellations will only be accepted before the order has been dispatched. Cancellation of your order is not accepted until a confirmation email has been received by you from us. Cancellation disputes are only valid upon a legitimate confirmation email from us.
• Items that are custom orders
  • You must notify us by email at info@hcjewellers.co.uk and provide your order number. Cancellations will only be accepted within 48 hours of the payment being made. Cancellation of your order is not accepted until a confirmation email has been received by you from us. Cancellation disputes are only valid upon a legitimate confirmation email from us.

    We reserve the right to accept cancellation for bespoke orders beyond 48 hours after payment has been made.

Returns are only accepted within 14 days for unused items or jewellery that is still in the original packaging.

• Online orders are 14 days after you sign for the delivery or 21 days after payment, whichever comes first.
• Shop-bought items are the 14 days following payment.

Initiating a return must be done within the period above.

Note: This excludes bespoke and special-order items, as well as earrings for hygiene reasons.

The cost of returning the item to us shall be covered by you. We will accept returns made through post or hand delivered to either of our stores.

If an item is returned through the post, it is advised that you obtain postal insurance and send it recorded delivery with electronic proof. Until a parcel has been received by us, we are not liable for any losses incurred during the returns process.

Upon receipt of the item and following a full inspection by ourselves where items are received in the original & unused condition, HC Jewellers will give you a full refund of the amount paid or an exchange credit as required. Refunds can only be made onto the same card as used for the original purchase.

The rights to return the goods to us as referred to above will not apply in the following circumstances:

• If following our inspection, there is deemed to be any damage or wear to the item.
• If items are returned after the applicable period.
• If there are any faults on the items on delivery and HC Jewellers have not been notified within 5 days of receipt.
• If any product has been made or customised specifically for yourself.

This does not affect your statutory rights.

If you have a bespoke item created by us, we shall go through all aspects of the design and materials used before any work begins. Customer satisfaction is our top priority, and we will work closely with you to ensure you have a truly special and unique item. This includes going through all of the costs beforehand so that you are happy with the knowledge you will be receiving your precious bespoke item at a price you are satisfied with.

If you have been quoted for a customised or bespoke piece of jewellery, any additional costs that may arise will be advised as soon as we are aware.

Additional costs are usually but not exclusively due to:

• Increase in cost of materials
• A change in design by the client

All prices on the website are inclusive of VAT. Prices may change without prior notice and are not guaranteed to be the same price between visits.

Other than personally identifiable information, it is covered under the privacy policy, any material you transmit or post to HC Jewellers website will be considered non-confidential. We will have no obligations with such material. We will be free to copy, disclose, distribute, incorporate and use such material and all data, images, text and other things embodied therein for any and all non-commercial and commercial purposes.

You are prohibited from transmitting or posting to or from HC Jewellers website any material for which you have not obtained all relevant and necessary licences and approvals.

That constitutes or encourages conduct that would be considered a criminal offence that is threatening, obscene, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing,  inflammatory, in breach of confidence, in breach of privacy, scandalous or which may cause inconvenience or annoyance.

Which constitutes or encourages conduct that could be considered a criminal offence, be contrary to the law of or infringe the rights of any third party or give rise to civil liability. Which could be technically harmful including, without limitation computer viruses, logic bombs, worms, harmful components, corrupted data or any other harmful data or malicious software.

We will co-operate fully with any law enforcement or court order requesting or directing us to disclose the identity or locate anybody posting any material in breach of this.

You may not misuse this website without limitation by hacking.

Links to third-party websites on this website are provided solely for your convenience. If you use these links, you leave this website. HC Jewellers have not reviewed all of these third-party websites and do not control and are in no way responsible for these websites’ availability or content. We do not endorse or make any representation about them, any material found there, or any results that may be obtained from using them.

If you decide to use any of these linked to our website, you do so entirely at your own risk. You may not create any links to our website. You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of the above information.

We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damage, or any loss of income, profits, goodwill, data contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise).

In connection with this website in any way or in connection with the use, inability to use or the results of the use of this website, any website linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any website linked to this website in these terms & conditions shall exclude or limit our liability for (a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (b) fraud (c) misrepresentation as a fundamental matter or (d) any liability which cannot be excluded or limited under applicable law.

If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. You agree to indemnify us fully, defend & hold us, and our officers, directors, employees & agents, harmless from & against all claims, liability, damages, losses, and costs (including reasonable legal fees) arising out of any breach of the terms & conditions by you, or your use of this website, or the use by any other person using your registration details.

You may not sub-licence, assign or otherwise transfer any of your rights under these terms & conditions. If any provision of these terms & conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force & effect. Only the parties of these terms & conditions may seek to enforce them under the Contracts (rights to third parties act 1999)