Jewellery Delivery UK
Deliveries are made via Royal Mail, which should arrive with you the next working day following
despatch. All items, to the value of £50 or more are tracked to ensure safe delivery.
We will only deliver to the billing address, registered to the card with which the payment is made.
Special delivery parcels only, will need to be signed for and this will be used as proof of delivery.
If the parcel is signed by somebody not with authority at the address given by you it will not be the
responsibility of HC Jewellers.
If for any reason the parcel is not signed for and returned to a Royal Mail depot it becomes the
customer’s responsibility to collect the parcel from the Royal Mail depot stated on the card.
Items will be dispatched once full payment has been received, verified & accepted by HC Jewellers.
We will endeavour to dispatch items within 5 working days of the order being placed, but
unfortunately cannot be held liable for late delivery caused by circumstances beyond HC Jewellers
Every effort is made to maintain stock levels of items for sale on our website, however there may be
occasions where this is not possible and if for any reason this does happen & HC Jewellers cannot
fulfil your order, they will inform you as soon as possible & issue you a full refund.
All purchases will come in either a gift box or velvet pouch to ensure the item purchased is easy to
check (we do not gift wrap for this reason).
Minimum order for free delivery to UK addresses, £15.00
Returns & Cancellations
If you wish to cancel your order you can either notify us by email at hc.jewellersroyston@gmail
Or by telephone 01763 244705, before the order has been dispatched or when your order has
already been dispatched to you, by returning goods to us in the information listed below.
You can return goods you have ordered from us for any reason at any time within the 30 days of
receipt of your order for a full refund or exchange. The cost of returning the item to us shall be paid
by you. We will accept returns made through post or through our Royston shop (4 High Street
Royston Hertfordshire SG8 9AG). If an item is returned through the post please use the address
above. It is advised that you obtain postal insurance (for orders over £50.00) and to send it Royal
Mail Special delivery, which requires us to sign for the item on receipt. HC Jewellers cannot be
responsible for any parcels that do not reach us.
Upon receipt of the item and following a full inspection by ourselves where items are received in the
original condition, HC Jewellers will give you a full refund of the amount paid or an exchange credit
as required. Refunds can only be made onto the same card as used for the original purchase.
The rights to return the goods to us as referred to above will not apply in the following
If following our inspection there is deemed to be any damage or wear to the item.
If items are returned after the agreed 30 day period.
If there are any faults on the items on delivery and HC Jewellers have not been notified within 5 days
If any product has been made or customised specifically for yourself.
This does not affect your statutory rights.