Delivery

Deliveries are made via Royal Mail. HC offer three delivery options:

UK Delivery       

Orders under £30.00

  • £2.95 – Royal Mail 2nd Class (2-3 working days)
  • £8.95 – Royal Mail Special Delivery (1 -2 working days when ordered before 1 pm)
  • £14.00 – Royal Mail Saturday Special Delivery (When ordered before 1 pm on Friday)
  • Free – Click & Collect 

 

Orders between £30.00 to £50.00            

  • FREE – Royal Mail 2nd Class (2-3 working days)
  • £8.95 – Royal Mail Special Delivery (1 -2 working days when ordered before 1 pm) 
  • £14.00 – Royal Mail Saturday Special Delivery (When ordered before 1 pm on Friday) 
  • Free – Click & Collect 

 

Orders between £50.00 to £150  

  • FREE – Royal Mail 2nd Class signed for (2-3 working days)
  • £8.95 – Royal Mail Special Delivery (1 -2 working days when ordered before 1 pm) 
  • £14.00 – Royal Mail Saturday Special Delivery (When ordered before 1 pm on Friday) 
  • Free – Click & Collect 

 

Orders over £150

  • FREE – Royal Mail Special Delivery (1 -2 working days when ordered before 1 pm)  
  • £14.00 – Royal Mail Saturday Special Delivery When ordered before 1 pm on Friday)
  • Free – Click & Collect 

 

All items to the value of £150 or more are tracked to ensure safe delivery. We will only deliver to the billing address registered to the card with which the payment is made. Special delivery parcels and signed for will need a signature, used as proof of delivery. If the parcel is signed for by somebody not with authority at the address given by you, it will not be the responsibility of HC Jewellers.

If for any reason the parcel is not signed for and returned to a Royal Mail depot, it becomes the customer’s responsibility to collect the parcel from the Royal Mail depot stated on the card.

Items will be dispatched once full payment has been received, verified and accepted by HC Jewellers.

We will endeavour to dispatch items within two working days of the order being placed. Unfortunately, we can not be held liable for late delivery caused by circumstances beyond HC Jewellers control.

Every effort is made to maintain stock levels of items for sale on this website. However, there may be occasions where this is not possible, and if for any reason this does happen and HC Jewellers cannot fulfil your order, you will be informed as soon as possible and issued a full refund.

All purchases will come in either a gift box, velvet pouch, or branding packing for branded items. (Rotary, Fiorelli, Fred Bennett, Vixi, Vurchoo) We do not gift wrap to ensure you can check your purchase easily.

Minimum order for free delivery to UK addresses, £30.00.

 

Returns & Cancellations

If you wish to cancel your order, you can notify us by email at info@hcjewellers.co.uk or by telephone 01763 244705, before the order has been dispatched. Or when your order has already been dispatched to you, by returning goods to us in the information listed below.

You can return goods you have ordered from us for any reason at any time within the 30 days of receipt of your order for a full refund or exchange (this excludes bespoke and special-order items, as well as earrings for hygiene reasons). The cost of returning the item to us shall be covered by you. We will accept returns made through post or hand delivered to our Royston shop ( 8 High Street Royston, Hertfordshire SG8 9AG). If an item is returned through the post, please use the address above. It is advised that you obtain postal insurance (for orders over £50.00) and to send it Royal Mail Special delivery, which requires us to sign for the item on receipt. HC Jewellers cannot be responsible for any parcels that do not reach us. Upon receipt of the item and following a full inspection by ourselves where items are received in the original condition, HC Jewellers will give you a full refund of the amount paid or an exchange credit as required. Refunds can only be made onto the same card as used for the original purchase.

The rights to return the goods to us as referred to above will not apply in the following circumstances:

  • If following our inspection, there is deemed to be any damage or wear to the item.
  • If items are returned after the agreed 30 day period.
  • If there are any faults on the items on delivery and HC Jewellers have not been notified within 5 days of arrival.
  • If any product has been made or customised specifically for yourself.
  • This does not affect your statutory rights.