Terms & Conditions

Listed below are our Terms and Conditions for use of this website, this includes using our website and/or purchasing goods from this website. By accessing this website and/or placing an order you agree to these terms and conditions and you give consent to us to contact you or your information as detailed in our privacy policy.
Using our website indicates to us that you accept these terms and conditions regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, we advise you
not to use this website.
The www.hcjewellers.co.uk website is operated by HC Jewellers & Gold Buyers. We are registered in the UK VAT No: 182846380.

Company address 8 High Street, Royston, Hertfordshire SG8 9AG. Telephone 01763 244705.

1. Introduction

You will be able to access most areas of our website without registering your details with us. Certain areas of this website are only available to you if you register (i.e. discount vouchers). It is advised you check this website from time to time to review our current terms and conditions, because they are binding on you. We may revise these terms and conditions at any time by updating this posting.
Certain provisions of these terms and conditions may be superseded by expressly designated legal notices of terms and conditions located on certain pages of our website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use our website.

2. Ordering from HC Jewellers

When placing an order with us you will need to place the order via our online checkout process. As part of the checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an email order acknowledgement, detailing the product(s) you have ordered and the total cost of the order. This will be from [email protected]. Our acceptance of an order
takes place when we dispatch your order. We will send you a dispatch confirmation by email. When we dispatch your order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept your order:
a. If you are ordering from an address outside the UK
b. Where goods are not available
c. If we cannot obtain authorization for your payment
d. If there has been a pricing or product description error
e. If you do not meet any eligibility criteria set out in our terms & conditions

HC Jewellers Quality of Precious Metals
Metal Standards of fineness used in our products:
9ct Gold (375)
14ct Gold (585)
15ct Gold (625)
18ct Gold (750)
22ct Gold (916)
Platinum (950)
Silver (925)
Where a piece of our jewellery has more than one diamond, total carat weights will be listed, this is a combined weight of all stones within the piece.

3. Pricing

All of our prices on our website include VAT.
Prices are reviewed from time to time and without notice to customers.
Where we charge separately for packing, carriage and insurance and other relevant charges, the rates are stated in our pricing structure shown in our delivery information on our website.

Delivery
Deliveries are made via Royal Mail, which should arrive with you the next working day following dispatch. All items, to the value of £50 or more are tracked to ensure safe delivery.
We will only deliver to the billing address, registered to the card with which the payment is made.
Special delivery parcels only, will need to be signed for and this will be used as proof of delivery.
If the parcel is signed by somebody not with authority at the address given by you it will not be the responsibility of HC Jewellers.
If for any reason the parcel is not signed for and returned to a Royal Mail depot it becomes the customer’s responsibility to collect the parcel from the Royal Mail depot stated on the card.
Items will be dispatched once full payment has been received, verified & accepted by HC Jewellers.
We will endeavor to dispatch items within 5 working days of the order being placed, but unfortunately cannot be held liable for late delivery caused by circumstances beyond HC Jewellers control.
Every effort is made to maintain stock levels of items for sale on our website, however there may be occasions where this is not possible and if for any reason this does happen & HC Jewellers cannot fulfill your order, they will inform you as soon as possible & issue you a full refund.
All purchases will come in either a gift box or velvet pouch to ensure the item purchased is easy to check (we do not gift wrap for this reason).
Minimum order for free delivery to UK addresses, £75.00

4. Cancellations

If you wish to cancel your order you can either notify us by email at [email protected]
Or by telephone 01763 244705, before the order has been dispatched or when your order has already been dispatched to you, by returning goods to us in the information listed below.
You can return goods you have ordered from us for any reason at any time within the 28 days of receipt of your order for a full refund or exchange. The cost of returning the item to us shall be paid by you. We will accept returns made through post or through our Royston shop (8 High Street, Royston, Hertfordshire SG8 9AG). If an item is returned through the post please use the address
above. It is advised that you obtain postal insurance (for orders over £50.00) and to send it Royal Mail Special delivery, which requires us to sign for the item on receipt. HC Jewellers cannot be responsible for any parcels that do not reach us.
Upon receipt of the item and following a full inspection by ourselves where items are received in the original condition, HC Jewellers will give a full refund of the amount paid or an exchange credit as required. Refunds can only be made onto the same card as used for the original purchase.
The rights to return the goods to us as referred to above will not apply in the following circumstances:- If following our inspection there is deemed to be any damage or wear to the item.

– If items are returned after the agreed 28 day period.

– If there are any faults on the items on delivery and HC Jewellers have not been notified within 5 days
of arrival.

– If any product has been made or customized specifically for yourself.

– When earrings are ordered for hygienic reasons.

This does not affect your statutory rights.

5. Licence

You must have written consent to store any of our information in private or public electronic retrieval system. No part of this website should be reproduced.
You are allowed to print and download information on HC Jewellers website for your own use only and on the following basis No graphics on this website are used separately from accompanying text
Any of our trademark and copyright notices and this permission notice appear in all copies
No documents or related graphics on the website are modified in any way
Unless otherwise stated the copyright and other intellectual property rights in all material on HC Jewellers website are owned by us or our licensors. For the purpose of these terms & conditions, any use of extracts from this website other than in accordance with the above information above for any purpose is prohibited. If you breach any of the terms & conditions your permission to use this
website automatically terminates and you should discard any printed or downloaded images/ extracts from HC Jewellers website.

6. Visitor Material & Conduct to this website

Other than personally identifiable information, it is covered under the privacy policy, any material you transmit or post to HC Jewellers website will be considered non confidential. We will have no obligations with such material. We will be free to copy, disclose, distribute, incorporate and use such material and all data, images, text and other things embodied therein for any and all non-commercial and commercial purposes.
You are prohibited from transmitting or posting to or from HC Jewellers website any material for which you have not obtained all relevant and necessary licences and approvals.
That constitutes or encourages conduct that would be considered a criminal offence That is threatening, obscene, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, inflammatory, in breach of confidence, in breach of privacy, scandalous or which may cause inconvenience or annoyance.
Which constitutes or encourages conduct that could be considered a criminal offence, be contrary to the law of or infringe the rights of any third party or give rise to civil liability.
Which could be technically harmful including, without limitation computer viruses, logic bombs, worms, harmful components, corrupted data or any other harmful data or malicious software.
We will co-operate fully with any law enforcement or court order requesting or directing us to disclose the identity or locate anybody posting any material in breach of this.
You may not misuse this website including without limitation by hacking.

7. Service Access

While we try to ensure HC Jewellers website is normally available 24 hours a day, 365 days a year, we will not be liable if for any reason this website is unavailable at any time or for any period of time.
Access to the website may be suspended temporarily and without notice in the case of a system failure, repair or maintenance, or for any reason out of our control.

8. Links To And From Other Websites

Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. HC Jewellers have not reviewed all of these third party websites and do not control and are no way responsible for these websites availability or the content. We do not endorse or make any representation about them, or any material fond there, or any results that may be obtained from using them. If you decide to use any of these linked to our website, you do so entirely at your own risk. You may not create any links to our website.
You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of the above information.

9. Registration

To register with HC Jewellers you must be over 18 years of age. Each registration is for one person only. HC Jewellers does not permit you to share your user name or password with anyone else or multiple users or a network.
It is your responsibility to keep your password private, if you suspect someone else knows your password, you should contact us immediately.
HC Jewellers may cancel or suspend your registration at our discretion, or if you breach any of your obligations.

10. Disclaimer

We make every effort to make sure that the information on our website is correct, we do not warrant the accuracy & completeness of the material on our website. We may make changes to the material on our website, or to the products and pricing described in it, at any time without notice. The material on our website may become out of date & we make no commitment to update such material.

11. Liabilities

We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damage , or any loss of income, profits, goodwill, data contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise). In connection with this website in any way or in connection with the use, inability to use or the results of use of this
website, any website linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any website linked to this website in these terms & conditions shall
exclude or limit our liability for (a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (b) fraud (c) misrepresentation as a fundamental matter or (d) any liability which cannot be excluded or limited under applicable law.
If your use of material on this website results in need for servicing, repair or correction of equipment , software or data, you assume all costs thereof.
You agree to indemnity us fully, defend & hold us, and our officers, directors, employees & agents, harmless from & against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms & conditions by you, or your use of this website, or the use by any other person using your registration details.

12. Governing Law And Jurisdiction

These terms & conditions shall be governed by and construed in accordance with English law.
Disputes arising in connection with these terms & conditions shall be subject to the exclusive jurisdiction of the English courts. We do not warrant that materials/items for sale on this website are appropriate or available for use outside the UK. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the UK
you do so at your own risk & you are responsible for compliance with local laws.

13. Miscellaneous

You may not sub licence, assign or otherwise transfer any of your rights under these terms & conditions. If any of provision of these terms & conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force & effect. Only the parties of these terms & conditions may seek to enforce them under the Contracts (rights to third parties act 1999)

14. Subscriptions

Simply click ‘unsubscribe’ at the bottom of our emails to stop receiving e-mail marketing. Please note that the 10% welcome discount doesn’t apply to pre-owned watches and is limited to a £1000 spend. Any other offers and promotions are limited to one per customer within the given time frame for that offer.